Support

Use the links on the left to select your Product Group. A list of available APARs/PTFs will be shown. Download the required APARs and follow the instructions in the appropriate User Guide to apply the APAR/PTF.

For problems or queries that are not fixed by the current APARs, you should initially contact your local distributor that supplied the software to you. They will liase directly with the development team to resolve your issues.

In an emergency or if you cannot reach your local distributor, you can contact;

The support@cogito.co.uk mailbox is monitored outside of normal office hours and except in the case of urgent production problems, is the best way to contact us, as all support staff will receive the email, allowing the most appropriate person to respond.

For urgent problems outside of normal office hours, please use the above phone number. The voice message will give you an option to forward your call to the on-call support representative.

If you have to leave a voice message please ensure you leave full contact details, either an email address, or your full telephone number, including your country code.

Currently supported versions:

EZ-DB2 for IBM DB2

• Version 9.10

EZ-DB for CA-IDMS

• Release 5.5 C40901 - for CA-IDMS Release 16.0 only
• Release 5.4 C10401 - for CA-IDMS Release 15.0 only
• Release 5.3 C90701 - for CA-IDMS Release 12/14 only

IDMS Toolset Components

GENX

• Release 5.1 - Supplied on EZ-DB tapes C90701, C10401 and C40901

TEDIT/TEW

• Release 2.1- KT60701

SOL

• Release - KO12011

OUG

• Release - KG1201

SchemaDraw

• Version 1.4

SchemaView

• Version 2.2